1. Delivery
All services provided by Resizer Koala are performed entirely digitally. No physical products are provided and no physical shipment or courier delivery is made.
Resizer Koala aims to complete orders within 24 hours. However, where technical or other requirements need consultation, additional files or revisions, or further technical processing is necessary to complete the requested service, the delivery period may be extended by up to 10 business days.
Once an order has been completed, the User will be notified by email at the address provided during registration. A notification will also be made through the User's Resizer Koala account panel.
The User may access completed orders through their account on the Resizer Koala website and download the resulting files. Delivered files are provided in JPEG and PNG formats.
2. File Review and User Error
If a file uploaded by the User is incomplete, corrupted, technically unprocessable, or otherwise unsuitable for generating the requested output, the User will be notified via the email address provided during registration.
The User is expected to respond to such notification within 24 hours. If the User does not provide the necessary correction or replacement file within this period, Resizer Koala may proceed with the order and deliver any output that can technically be generated from the existing file.
Where the requested service cannot be performed due to the file being technically unprocessable or due to an incorrect or incomplete file uploaded by the User, the matter will be assessed taking into account the nature of the service and applicable laws and regulations.
3. Order Cancellation
If, after completing payment but before the order has been processed, the User realizes that an incorrect file has been uploaded or that an incorrect operation has been selected, the User may request cancellation of the order by contacting info@resizerkoala.com as soon as possible.
If the order has not yet been processed and performance of the service has not commenced, the cancellation request may be accepted and a refund may be issued.
Any refund will be processed within the legally applicable period and, in any event, no later than 14 days, subject to the applicable payment method and legal requirements. The time required for the refund to appear in the User's account may vary depending on the processing times of the relevant payment service provider or bank.
4. Cancellation and Refunds After Processing Has Commenced
Once the User has confirmed the order or the performance of the digital service has commenced, the User's files may be processed and the requested outputs may be generated.
Where the service has already commenced, refunds will not be provided for requests arising from incorrect information entered or selected by the User, including incorrect files, dimensions, formats, or other order details.
Nothing in these Terms shall limit or exclude any mandatory consumer rights granted to the User under applicable law.
5. Post-Delivery Revisions and Refunds
Once an order has been completed and the resulting files have been made available for download, any changes or revision requests arising from the User's own error shall be treated as a new order and may be subject to an additional fee.
Revision requests resulting from an incorrectly uploaded file, an incorrectly selected dimension or format, or incorrect order information provided by the User are subject to additional charges.
If, within 10 business days following delivery, it is determined that Resizer Koala has failed to deliver the requested files in full or that the service has not been provided as required due to a technical error attributable to Resizer Koala, the User's statutory rights shall remain unaffected. Where appropriate, Resizer Koala will provide the necessary correction, replacement, or refund.